Shipping policy

Shipping Policy

Thank you for visiting and shopping at Pantheon-wear.

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy Shipment processing time.

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Pantheon-wear ships to addresses within the North & south America  , Europe, Asia & Africa 

1. Order Processing

  • Orders are processed within 3-5 business days after payment is confirmed.
  • We will notify you via email once your order has been dispatched, along with a tracking number provided by the courier.

2. Third-Party Courier Services

  • We partner with reputable third-party couriers for both domestic and international deliveries.
  • The selected courier service will depend on the destination, package size, and weight.

3. Delivery Times

  • Delivery times vary based on the destination. 
  • Please note that international deliveries may experience delays due to customs processing, which is beyond our control.

4. Transfer of Risk

  • The risk of loss or damage to items transfers to you once the item has been delivered to the shipping address you provided at checkout.
  • If an item is lost or damaged in transit, please contact us immediately so we can assist you in filing a claim with the courier.

5. Customs, Duties, and Taxes

  • International orders may be subject to customs duties, import taxes, and other fees levied by the destination country. These charges are the responsibility of the customer.
  • The courier may require payment of these fees before releasing your package. Please ensure you are aware of any additional costs that may apply to your order.

6. Consumer Rights

  • We are committed to ensuring that the items you purchase are delivered in satisfactory condition, as described, and fit for purpose.

7. Reporting Issues

  • If you encounter any issues with your delivery, such as delays, damage, or loss, please contact our customer service team within 7 days of the expected delivery date.
  • We will work with the courier to investigate and resolve the issue as quickly as possible.

8. Courier Liability

  • Please note that third-party couriers have their own terms and conditions regarding liability for lost or damaged goods. Compensation may be limited to the declared value of the item or the standard terms provided by the courier.
  • We recommend that you review the courier’s terms and conditions for further information.

9. Dispute Resolution

  • In the event of a dispute related to delivery, we encourage you to contact us first so we can work towards a resolution.
  • If the issue remains unresolved, you may pursue additional avenues, including formal complaints with the courier, consumer protection agencies, or legal action.

10. Changes to this Policy

  • We reserve the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Thank you for shopping with Pantheon Wear. We value your trust and strive to provide a seamless and reliable shopping experience.

For any questions or concerns, please contact our customer service team at [Contact Information].

Shipment confirmation & Order tracking.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping rates & delivery estimates.

all Shipping is free for all orders. delivery estimates will vary around the country the order is being shipped to. orders can take up to 8 weeks to arrive this is very unlikely to occur, we do like to give a full picture as shipping delays can happen. 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.